To avoid returns we suggest you ask about any product you are unsure of and their warranties before you order.

For Closed Packages:
Because we cannot accept returns of products once they have been opened, before opening each product please check its packaging and label carefully to be sure you received the correct product and version. If the supplier's original packaging and seal is still intact, you may return the product to us within 30 days from purchase for an exchange, merchandise credit or refund (excluding shipping and handling charges), subject to a 15% restocking fee. Return shipping to us is at your own expense. Regarding orders where Reef Cavern has paid for shipping and handling charges, shipping and handling charges are defined to be 10% of order totals.

RMA (Return Merchandise Authorization)
All products returned to us must be accompanied by a valid Return Authorization (RA) number issued by us within 30 days of your original invoice date. After 30 days from purchase we can no longer issue an RA and will refer you to the manufacturer for warranty service. RA’s expire in 15 days after they are issued and cannot be extended or re-issued. All returned products must be 100% complete in original packaging and in resalable condition, with all packaging, software, manuals, cables, components, blank warranty cards and other accessories and documentation included. A valid RA number must be written clearly and conspicuously on the outside of the packaging. Incomplete or unauthorized returns will be refused.

Any deviation form the returns process outlined above will result in a delay of your refund, an additional restocking fee, and possibly a refusal of your return. Shipping and handling charges are not refundable. On items where shipping and handling is not billed or is free, shipping and handling charges will be approximated to 10% of the regular retail price of merchandise. The customer is responsible for shipping charges and insurance on all return shipments including defective items. Under all circumstances, nobody is ever authorized to use Reef Cavern shipping account numbers. This is a fraudulent activity and will be pursued without exception. This applies to not only packages shipped for personal purposes but also packages that are shipped to Reef Cavern.

If packages need to be returned to us, please email us at customerservice@reefcavern.com for an RMA number and return shipping procedures.

Restocking Fee
All returns are subject to a 15% restocking fee. Refunds can be placed back into your credit card or as a store credit.

Some important notes:

• Reef Cavern will only take back new and unused items for a full refund minus a restocking fee.
• It will take one to two business days for returns department to process the return, and credit back you credit card. The credit back to your credit card usually takes two to three business days to appear on your account statement.
• The customer is responsible for shipping charges and insurance on all return shipments.
• All original equipment, components, manuals, cables, and packaging will need to be returned in order for Reef Cavern to process your RMA.
• If UPS, or FedEx damaged a package, Reef Cavernr will file the damaged items claim with the carrier. 

Returned items should be sent to:

ReefCavern.com
3341 Doncaster Court
Virginia Beach, VA 23452